CANCELLATION POLICY 

At Omniplex Software Private Limited, we are committed to providing a smooth and satisfying shopping experience for our valued customers ("you", "your"). We understand that situations may arise where you may need to cancel an order. To ensure transparency and clarity, we have outlined this Cancellation Policy. Our aim is to make the cancellation process as easy and convenient as possible. If you need any assistance or have questions, our dedicated customer support team is ready to help. Thank you for choosing glowvibez, where your satisfaction is always our priority. 

Eligibility 

While we strive to accommodate cancellation requests when possible, the eligibility criteria may vary depending on the circumstances. Orders that have already been processed or shipped may not be eligible for cancellation. Customized or personalized products may have different cancellation conditions. To check if your order is eligible for cancellation, please review its status in your account dashboard or contact our customer support team. 

To increase the chances of a successful cancellation, we recommend initiating the process promptly. Orders that have already entered the shipping stage may be subject to additional fees or restrictions on cancellation. In addition, certain promotional or discounted items may have specific cancellation terms. Our goal is to maintain a fair and transparent cancellation policy to ensure a positive experience for all customers. 

Timeframe 

Customers may cancel their orders within a specified time window after the order has been placed. The exact cancellation window depends on the status of the order’s processing. 

Once an order has been processed or shipped, it may no longer be eligible for cancellation. We recommend checking the status of your order in your account dashboard to determine if it falls within the cancellation window. Orders placed during peak periods or promotional events may have different cancellation timeframes. Our objective is to provide clear guidelines while offering flexibility to our customers, ensuring efficient order processing. 

Cancellation Process 

At glowvibez, we strive to make the cancellation process as simple as possible. To cancel an order, log in to your account and go to the 'Order History' section. Find the order you wish to cancel, and click the 'Cancel' button. Follow the on-screen steps to complete the cancellation. 

If you experience any issues or have questions regarding the cancellation process, our customer support team is available to assist. Please note that cancellations are only possible within the specified timeframe and before the order is processed or shipped. Once an order enters the shipping phase, it may no longer be eligible for cancellation. We appreciate your understanding and cooperation in following the cancellation procedure to ensure a seamless experience. 

Exceptions to Cancellations 

While we aim to accommodate cancellations when possible, there are certain exceptions. Orders for personalized or customized products may not be canceled once production has started. Additionally, orders that have already been processed, packed, or shipped may not be eligible for cancellation. 

Items from special promotions, clearance events, or limited-edition collections may have specific cancellation policies, which are indicated at checkout. We recommend reviewing product details and terms carefully before placing your order to understand any applicable exceptions. Our customer support team is available to assist with any questions or clarify specific cancellation scenarios. We appreciate your understanding as we work to balance flexibility with our operational needs to deliver the best service to all customers. 

Legal Disclaimer 

While we aim to provide clear and transparent guidelines with our cancellation policy, please note that this policy is subject to change at any time without prior notice. We make every effort to ensure the accuracy of the information provided, but we cannot guarantee that all the details on our website are error-free or up-to-date. By using our website and services, you agree to waive any claims arising from reliance on the information provided, including the cancellation policy. 

We reserve the right to refuse or cancel any order at our discretion, especially if it violates our terms of service or is flagged as fraudulent or suspicious. In the event of any discrepancies between the information on our website and other communication channels, the website information will take precedence. By placing an order on our website, you acknowledge and accept the terms of this cancellation policy and agree to comply with them. 

If you have any questions or concerns regarding our cancellation policy or terms of service, please contact our customer support team for clarification before placing your order.