RETURN AND REFUND POLICY 

At glowvibez, Omniplex Software Private Limited we are committed to providing a seamless and enjoyable shopping experience for every customer. However, we understand that there may be times when a return or exchange is necessary. To help facilitate this process and ensure your satisfaction, we have crafted our Refund Policy with careful consideration. 

Eligibility for Refund 

To qualify for a refund, the item must be unused, in its original condition, and include all attached tags. The return request must be initiated within 48 hours of the delivery date. 

Non-Refundable Items 

Certain items, such as intimate wear, accessories, and personalized/customized products, are non-refundable for hygiene and personalization reasons. 

Returns Procedure 

Initiating a return is easy. Simply log into your account and navigate to the "My Orders" section, where you can follow the instructions to submit a return request. Please clearly state the reason for your return and include any necessary supporting documents. Our dedicated customer support team will review your request thoroughly and guide you through the return process. 

Refunds (If Applicable) 

Once we receive and inspect your returned item, you will receive an email confirming its receipt and informing you of the approval or denial of your refund request. Please allow approximately five to seven days for your refund to be processed. 

If you have any questions or concerns about your returns or refunds, please feel free to reach out to us. Your satisfaction is our highest priority, and we are dedicated to ensuring that you have a smooth and enjoyable shopping experience.